Ceiling Fan Singapore | Quality Fan & Water Heater Specialist.
FAQ
Account 
 
Where can I sign up for an account? 
You can sign up for an account here. 

Simply fill in your personal information and register as one of our member for easy access to your recent purchases!

 
Why should I sign up for an account? 
- Greater ease of tracking your Samaire Products
- The portal stores all your product information and a copy of your receipt 
- Hassle-free request for your servicing
* 3 months warranty extension (from the date of purchase) when you have successfully submitted your warranty online

An account allows for greater ease for product warranty registration. Once an account has been created, and warranty has been submitted through our portal, you can easily request to service your ceiling fan without having to look for your receipt/warranty card as your record have been saved in the system.
Is my personal information kept private? 
Yes. All customer information personal information will be respected and treated with confidentiality. You may refer to the Privacy Policy for more information.

How can I change/update my personal information? 
Upon logging in to your account, you may review and change your data by selecting "Edit" in the Overview page. 
 
Warranty 
 
What does warranty cover ? 
For all Samaire products, the warranty period for its ceiling fan is (12) months from the date of purchase.
Samaire ceiling fan has two types of warranty. A Gerneral Warranty that covers (12) months of on-site warranty for all internal parts at the premises it was first installed. Motor Warranty covers the motor of all Samaire ceiling fan for its lifetime of usage at its first installed premise. 
After the warranty expires, labour and transportation charges applies. 
Samaire water heater has two types of warranty. A Gerneral Warranty that covers (12) months of on-site warranty for all internal parts at the premises it was first installed. Heating Element Warranty covers the heating element within the heater for up to 5 years.
After the warranty expires, labour and transportation charges applies. 

Please call the service hotline at +65 6846 7737 to find out more
Under what conditions will warranty end ? 
Warranty for all Samaire Products will end when 
i) Product has been relocated to another premise
ii) Product has been exported out of Singapore


________________________________________________

Under what conditions will warranty be deemed invaild/ void? 
Warranty for all Samaire Products will be considered void when the product has been - Tampered, alterated, modified, misused or mishandled.
Other conditions includes : damage caused by unsuitable wiring, incorrect voltage and fluctuations or interruptions in the electrical power supply.
Damage caused by natural/external factors such as fire, lightning strike or flood, etc. Equipment connected to other make or brand will affect the warranty as well.
What if warranty card have been misplaced ?
If warranty card is misplaced, an original copy of the receipt will have to be presented at the time of servicing for the warranty to be vaild. 


__________________________________________________________

What is not being covered under the lifetime warranty of the motor? 
Transport and labour fees is chargable after the first (12) months, in which the General Warranty would have expired.